ORDERS

CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?

Hydra Hair is available on www.hydrahair.ca 

HOW MUCH IS SHIPPING?

Rates are generated live in accordance with the shipping company partners.

HOW LONG BEFORE I CAN RECEIVE MY ORDER?

The normal processing time for orders is 72 hours during business hours (Monday - Friday). Due to increased order volume and Covid-19 Protocols, please allow additional time for processing orders.

After your order has been shipped, delivery time within the Canada is 4-7 business days. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

Hydra Hair is not responsible for any shipping deliveries that may be affected by natural occurrences such as strikes or natural calamities. 

CAN I CHANGE MY ORDER?

Please contact support@hydrahair.ca as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

CAN I CANCEL MY ORDER?

Unfortunately, we are not able to cancel an order once it has been placed.

CAN I RETURN MY ORDER?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Hydra Hair reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are final.

WHY WAS I CHARGED TWICE?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However, if it still remains and you are positive you only placed one order, please send us an email to support@hydrahair.ca with a screenshot of the duplicate charge for further assistance.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at support@hydrahair.ca with your inquiry.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Diners Club, Shop Pay and Discover.

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

Please contact us immediately, within 48 hours receiving the order, at support@hydrahair.ca Please provide us with your order number and some photos of the damage product/s. 

I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact support@hydrahair.ca within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

WHAT’S YOUR RETURN POLICY?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Hydra Hair reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

I REFUSED MY DELIVERY, WHERE IS MY REFUND?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to support@hydrahair.ca if your shipment shows no movement from the carrier's tracking information.

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, Hydra Hair will not be responsible for orders sent to the incorrect delivery address provided by the customer.

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

Product details can be found on the product page but if you have more questions, please free to email us at support@hydrahair.ca

DOES HYDRA HAIR OFFER GIFT WITH PURCHASE PROMOTIONS?

Occasionally hydrahair.ca will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.

CUSTOMER ACCOUNT

DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. You do not have to have an account to place an order.

HOW DO I CREATE AN ACCOUNT?

You can create an account by visiting https://hydrahair.ca/account/register 

HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?

You can easily subscribe to emails by visiting hydrahair.ca located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

I FORGOT MY PASSWORD, WHAT DO I DO?

To reset your password, go to https://hydrahair.ca/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this https://hydrahair.ca/account/login

PRODUCT

WHAT ARE THE MAIN REASONS FOR HAIR LOSS? HOW DOES THE ADVANCED HAIR GROWTH OIL HELP?

There are many issues that can contribute to hair thinning or fallout which is stress, lack of sleep, vitamin deficiencies, hormonal changes, increased DHT, impaired microcirculation and poor scalp health. Hydra Hair’s advanced Hair Growth Oil is the most effective hair wellness approach to promote growing healthy-looking hair. You will see hair results without compromising the environment.

WHAT ARE THE INGREDIENTS?

Hydra Hair is made of 100% organic products like natural Ylang-Ylang Oil, Rosemary Oil, Castor Oil, Coconut Oil, Jojoba Oil, Vitamin E, Grapeseed Oil, Ginger Oil and Peppermint Oil with no additives, no chemicals or secret ingredients.

WHAT WILL HAPPEN IF I USE IT REGULARLY?

Using the Advanced Hair Growth Oil regularly will reduce hygral fatigue and helps in scalp health. when you gently massage your scalp, it helps in exfoliation and reduces in hair fall. Nourishing your hair is like keeping your body healthy and nourished with food. You should feed your hair with oil every now and then to make sure it stays healthy, thick and lustrous.

HOW IS IT DIFFERENT FROM ALL THE OTHER PRODUCTS IN THE MARKET?

Hydra Hair’s Advanced Hair Growth Oil is handmade organic with clean ingredients with no additives or no chemicals. Hair growth is a journey, and we want to be a part of yours till the end. 

WHEN WILL YOU START NOTICING THE DIFFERENCE?

Results vary by individual. Since everyone has different internal health, genetics, age and nutrition. For the Advanced Hair Growth Oil to show its magic it takes 3 months. Clinically it is the most effective in 6 months. Use as directed and you can expect to see thicker, fuller looking hair. Hair growth is a slow process and takes a lot of patience. Consistency is the key to achieve and maintain growth results. We’ve got you!

HOW MANY TIMES SHOULD I BE USING IT?

Ideally 2-3 times a week. But we have crazy schedules, so it is no big deal, just remember to use it before your hair wash day.

IS IT SAFE TO USE ON EYEBROWS AND EYE LASHES?

Yes! Hydra Hair’s Advanced Hair growth oil has 100% organic ingredients and is it safe to use but it is made for scalp.

CAN IT BE USED ON DYED HAIR, AND WILL THE HAIR COLOUR CHANGE AFTER APPLICATION?

No, since it is organic and has no chemicals it is safe to use on all hair types.

CAN THE OIL BE USED ON CHILDREN?

Yes, since the oil is 100% organic it is safe to use on children. But we suggest doing a patch test before you use it.

GENERAL

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our formulas are made in Canada, with globally sourced ingredients.

ARE YOUR PRODUCTS NATURAL?

When possible, we choose naturally derived ingredients over synthetics in all formulations. 

DO YOUR PRODUCTS CONTAIN SOY?

No 

ARE YOUR PRODUCTS VEGAN?

Yes 

DOES HYDRA HAIR USE PARABENS OR SULFATES?

Hydra Hair does not use parabens or sulfates in any of our products.

DO YOU TEST PRODUCTS ON ANIMALS?

Hydra Hair does not test products on animals. All of our products are cruelty free.

ARE THE PRODUCTS SAFE TO USE FOR ALL HAIR TYPES?

All products were formulated to be safe for all hair types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

ARE YOUR PRODUCTS SAFE?

Yes, all products have been tested by a board-certified dermatologist and have passed industry standard testing.

HAVE YOUR PRODUCTS ALL BEEN TESTED BY A DERMATOLOGIST?

Yes, all products have been tested by a board-certified dermatologist and have passed all required safety testing.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.